Following my various rants about Carphone Warehouse I am afraid my whinge must continue. I wrote them a very stroppy letter and spelt out the absolute minimum I expected from them in terms of customer service/apology etc. What did I get? A standard letter which said “I’m sorry to hear about the problems you have experienced with your handset. You received a new handset on 14th February”…that’s it. Nothing about the replacement handset also being faulty, nothing about the countless minutes wasted on the phone to “customer services”, nothing about the inconvenience of having to traipse down to stores and deal with their shocking staff, nothing about the fact I have been a loyal customer and currently use them for a variety of services – all of which I will be terminating as soon as I can (except for the rather painful contract agreements which I just have to sit out).
So I sent them another letter today, enclosing my previous letter and drawing their attention to the areas not covered in their shoddy, shocking, standard letter.
I remain VERY annoyed.
Filed under carphone, Life
Not much blogging this week because:
I would like to say my incapacity has been cause by a genuine illness but actually I’ve only had a cold. Unfortunately because of a rather tiresome ongoing health problem, colds tend to wipe me out completely and I am a candidate for man flu awards. I try not to fuss and even managed to get myself into work most days this week (although turning up grey and covered in cold sweat on Wednesday probably didn’t endear me to my colleagues). It really annoys me that the slightest sniffle floors me.
Oh well at least my prognosis is better than that of my laptop – but more about that rant later when I’m feeling less germy.
Well not really, but I am missing Suw, Kevin and Tom (or rather their blogs) who – quite annoyingly have all gone on holiday at the same time. Okay so Suw and Kevin are on honeymoon so we might just forgive them.
I am an insomniac and have been on and off since I was seven years old so I am used to weird sleeping patterns. I am permanently knackered most of the time, but you kind of get used to it. However, there are about four nights every month when I get even less than my usual amount. It’s around the full moon (so now-ish). Believe me I do not study lunar cycles and only realised this strange phenomenon after it had been going on for years (you might say I’m not very observant but then – as I mentioned – I am permanently tired), it has now become the most ridiculously predictable pattern: two nights of vivid (and largely terrifying) dreams, followed by two nights when the Antiques Roadshow with signing becomes my nightly companion (tend to give up on the ‘trying to go to sleep’ malarkey around 3am.
I don’t know if this is just a cycle that my body’s got into or if it is genuinely caused by the moon. Either way, I’ll probably be channel surfing at some un-Godly hour tonight.
A couple of weeks ago there was a big old hoo ha about drs’ surgeries not exactly offering the most convenient hours to those of us who work (ie taxpayers who actually contribute to the unwieldy behemoth that is the NHS). I drafted a post about it because my surgery has changed its booking policy and opening hours so many times, it was nigh on possible to predict whether you could ever actually get an appointment. However, I’m glad I didn’t post it because my surgery seems to have undergone a fairly radical transformation which – shock horror – actually makes it easier to book an appointment. Getting an appointment with the nurse is still like finding hen’s teeth but at least there now seems to be a willingness to try and find patients an appointment time at some point in the future.
Long may it continue (although I suspect that given they do seem to change their booking policy every few weeks it may not last…now there I go again with my glass being half empty).
It would appear that I have fixed the technical problem with my handset. In theory this means I am technilogically more adept than people who work at Carphone Warehouse. Whilst I’m not exactly doubting that I do indeed have more brain cells than them, my technological prowess has not thus far indicated any great skill. So I’ll have to see if it stays fixed.
Norton and my PC on the other hand are still giving me grief. Half way through a system scan, my laptop gets bored and just switches itself off for no apparent reason – grrr.